Personal Banker-Job Vacancy at Bank of America USA

Job Title:Personal Banker- Central Phoenix--Personal Banker--Central Phoenix Area--Spanish Fluency Required : 1200025646 US-AZ-Glendale Description The Personal Banker works in the branch and is responsible for generating business and deepening relationships by selling products and services to potential and existing customers. Responsibilities include achieving aggressive sales goals and providing high quality customer service. Your duties will include, but are not limited to the following: Selling financial products (e.g. Credit Cards, CD's IRA's, Loans). Opening deposit accounts and taking loan applications. Responding to customer inquiries and concerns and creating positive solutions. Recognizing and referring cross-sell opportunities. Performing daily/weekly sales reporting. Interviewing and processing consumer loan/credit line requests for customers, and obtaining referrals from loan customers. Quoting rates, terms and programs for loan customer requests. Supporting other sales associates as needed. Qualifications Required Skills: Minimum of one year successful sales experience in a salary plus incentive environment or in a sales-goal environment with defined goals and accountabilities where you met or exceeded those goals Skilled in optimizing sales opportunities to existing and walk-in customers Ability to generate new business by outbound calling and by reaching out into the local community Entrepreneurial, ownership-oriented mindset Careful attention to detail and organized Excellent oral and written communication skills with exceptional influencing skills Ability to work effectively as a team member and with customers. Strong analytical and problem solving skills. Ability to derive innovative solutions. Ability to establish credibility quickly with customers; demonstrate confidence in dealing with his/her peers Strong work ethic and high integrity Desired Skills/Assets: Successful sales track record in a retail banking environment Ability to promote sales of credit and loan service and completing credit and loan documentation Demonstrated leadership and assertiveness Bilingual (fluent verbal and written) skills Proficient with all Microsoft applications (Word, Outlook, Excel etc.) How to Apply; http://careers.bankofamerica.com/JobDetails.aspx?SearchPage=ASP&CountryId=1&JobId=1200025646&stateid=-1&cityid=-1&travel=-1&jfamily=&lang=&fullpart=&shift=&datepost=0&keywords=&jobareas=-1|-1&feedname=BOAFEEDUSA&BOAFeedName=&jobfamilyid=0&internationalcity=&LocationID=0

Case Mgmt Team Mgr Job Vacancy at Bank of America USA

Job Title:Case Mgmt Team Mgr I-Norfolk, VA : 1200025929 US-VA-Norfolk Description The Case Management Team Manager I supports a portfolio of loans in default, imminent default loans with a focus on loan modifications, document validation, Net Present Value modeling, completing second mortgage modifications, executing short sale/DIL or answering technical foreclosure questions, as well as identifying solutions that will improve the account in a timely manner. Manage a team of 10-20 front-line associates in a high-volume, deadline and production-driven environment Supports and leads the Customer Relationship Manager model that is the end-to-end Single Point of Contact relationship between the customer and the employee The position requires the understanding and utilization of appropriate options for borrowers, such as Collections, Repayment plans, Special Forbearance, Modifications, Short Sales, and/or Foreclosure. Must have the ability to manage multiple tasks/projects within deadlines and budget constraints Have ability to discuss difficult situations with customers Handle complex customer escalations (via phone and correspondence) Responding to customer and/or other 3rd party inquiries Works with proficiency coaches to up-skill associates Provide daily coaching and feedback to associates Leads, supports & coaches the associates to set the right expectation with clients Conduct monthly associate call-monitoring and account auditing Compile team and departmental performance-related reports using MS Word and Excel Participate in management meetings/conference calls Schedule and monitor team workflow Researching, preparing, and/or procuring documentation, or analyzing requests in accordance with established guidelines and determining appropriate courses of action Monitor workflow and operational efficiency in order to recommend changes and operational improvements Supervise appropriate curing actions that ensure compliance with Federal Laws and guidelines in order to minimize losses and legal concerns Demonstrate interpersonal effectiveness with ability to build and maintain relationships Qualifications Required Skills Minimum 1 year Management, Leadership and/or Coaching Experience Minimum 1 year Mortgage Experience Must have solid computer and web navigation skills, including Microsoft Word, Excel and Outlook Must inspire a strong sense of camaraderie, accountability and motivation to continuously improve performance Must be results/goal driven and a team player able to lead associates in performance Must have excellent written and verbal communication skills Must have attention to detail, strong organizational and time-management skill Desired Skills Minimum 1 year Default Mortgage Servicing Experience Preferred Location: US-VA-Norfolk Job Family: O-Operations Language: Travel: Yes, 5 % of the Time Posting Date: May 16 2012 Unposting Date: Jun 16 2012 Hours Per Week:40.00 Full / Part-time: Fulltime Shift: 1st Shift Weekly Schedule:M-F 8am-5pm. Some Saturdays and nights as needed. How to Apply; http://careers.bankofamerica.com/JobDetails.aspx?SearchPage=ASP&CountryId=1&JobId=1200025929&stateid=-1&cityid=-1&travel=-1&jfamily=&lang=&fullpart=&shift=&datepost=0&keywords=&jobareas=-1|-1&feedname=BOAFEEDUSA&BOAFeedName=&jobfamilyid=0&internationalcity=&LocationID=0

Case Management Team Manager Job Vacancy at Bank of America USA

Job Title:Case Management Team Manager I -Addison, Texas : 1200025943 US-TX-Addison Description The Case Management Team Manager I supports a portfolio of loans in default, imminent default loans with a focus on loan modifications, document validation, Net Present Value modeling, completing second mortgage modifications, executing short sale/DIL or answering technical foreclosure questions, as well as identifying solutions that will improve the account in a timely manner. Manage a team of 10-20 front-line associates in a high-volume, deadline and production-driven environment Supports and leads the Customer Relationship Manager model that is the end-to-end Single Point of Contact relationship between the customer and the employee The position requires the understanding and utilization of appropriate options for borrowers, such as Collections, Repayment plans, Special Forbearance, Modifications, Short Sales, and/or Foreclosure. Must have the ability to manage multiple tasks/projects within deadlines and budget constraints Have ability to discuss difficult situations with customers Handle complex customer escalations (via phone and correspondence) Responding to customer and/or other 3rd party inquiries Works with proficiency coaches to up-skill associates Provide daily coaching and feedback to associates Leads, supports & coaches the associates to set the right expectation with clients Conduct monthly associate call-monitoring and account auditing Compile team and departmental performance-related reports using MS Word and Excel Participate in management meetings/conference calls Schedule and monitor team workflow Researching, preparing, and/or procuring documentation, or analyzing requests in accordance with established guidelines and determining appropriate courses of action Monitor workflow and operational efficiency in order to recommend changes and operational improvements Supervise appropriate curing actions that ensure compliance with Federal Laws and guidelines in order to minimize losses and legal concerns Demonstrate interpersonal effectiveness with ability to build and maintain relationships Qualifications Required Skills Minimum 1 year Management, Leadership and/or Coaching Experience Minimum 1 year Mortgage Experience Must have solid computer and web navigation skills, including Microsoft Word, Excel and Outlook Must inspire a strong sense of camaraderie, accountability and motivation to continuously improve performance Must be results/goal driven and a team player able to lead associates in performance Must have excellent written and verbal communication skills Must have attention to detail, strong organizational and time-management skill Desired Skills Minimum 1 year Default Mortgage Servicing Experience Preferred How to Apply; http://careers.bankofamerica.com/JobDetails.aspx?SearchPage=ASP&CountryId=1&JobId=1200025943&stateid=-1&cityid=-1&travel=-1&jfamily=&lang=&fullpart=&shift=&datepost=0&keywords=&jobareas=-1|-1&feedname=BOAFEEDUSA&BOAFeedName=&jobfamilyid=0&internationalcity=&LocationID=0